So I've been hearing good feedback from people about the Cinderella follow-up post. [Actually, most were bummed because they wanted the book to be better, but still.]
We're so used to buying some things online, but when you start getting into baby- and kid-related stuff, it's hard to know what to expect. DT reader Eric sent along this example where the experience far outstrips the expectations he had:
I just wanted to relate an amazing experience I just had with a company (and product) that you profiled last year.Half price diaper bags FOR LIFE? You heard it here first, folks [and it was still a day too late for you, sorry.] But even so, sustainably produced, reasonably priced gear, lifetime guarantee, AND works late? Even I didn't expect that one.
My wife bought me this [Passchal Dad Baby Case] for my birthday last year. I love it. However, from time to time the strap would inexplicably come loose from the top of the bag while I was carrying it. Whatever, it was a minor annoyance, so I dealt with it.
The other day, Passchal sent me an email out of the blue, mentioning they were replacing straps based on complaints about this issue, and offering all those affected 50% OFF ALL FUTURE PURCHASES. Pretty awesome, eh?
Then, to top it all off, in my followup request for replacement straps, I mentioned another insignificant quirk with the magnetic enclosures, and within an hour (this was late last night, mind you), the co-founder of the company wrote me back to say that they've just implemented a slight design improvement that deals with the enclosures among other things, and they're going to make and send me a new. freaking. bag.
To sum up: great product, sustainable design, great customer service, and ridiculous level of response to their customers.