A DT reader who we'll call Matt Damon [not his real name] writes about a problem they've been having with their Peg Perego SIP, one of just two US car seats available with Bugaboo adapters. Turns out the seat won't latch on one side:
Inspecting the seat, we can see that there is deformed, extra plastic molding in the carseat that is blocking the Bugaboo adapter from seating properly on that side.Here are Matt's pictures of the underside of his car seat, with the crappy side on the left, and the normal side on the right:
When we called Peg, we had the worst service. First of all, the rep attempted to blame my wife for the extra plastic, saying it was her fault for using the Bugaboo adapter--they said not to use the seat with a non-Peg stroller, in fact--even though it was clearly a problem with their warped and lumpy plastic injection on one side of the seat. It was only after that I spoke with the call rep's supervisor that they told me that only *some* of of the Perego SIP seats will fit and that is is basically a matter of chance because of the plastic molding issue.
They would not help us beyond that, but I wanted to warn your readers that they should inspect their Peg seats for extra plastic if they intend to use this with Bugaboo adapters. Peg did mention that they were going to try and make the 2007 seats work better with the adapter, but no guarantees.
For their part, Bugaboo reports they have never seen this problem before, and offered to send out new adapters as soon as they had them in stock. No blame, no finger-pointing, no hassle. I wish Bugaboo made all our baby's products!
It's like the plastic oozed and cooled into a lug that runs across the hole. If you feel with your finger, you can feel the plastic is all wavy and lumpy behind the line of plastic. Looking just below that in the pic, you can see how the pastic is distorted and there is almost a hole blown into the side.Has anyone else had this problem? [i.e., production defects/tolerances turning out to be incompatible with adapters, not necessarily getting abused by the Baby Industrial Complex's customer service reps.] If you have, what did you use to solve it? A sharp Leatherman, a smooth phone rap, or an in-store smackdown?
Normally, this is where I say, "Buy the Peg Perego SIP at whatever online retailer," but that kind of misses the point of Matt's story. I would suggest checking with the retailer online and off in a situation like this; they should be informative upfront and accommodating of returns of defective products, especially if it's pretty soon after purchase. And their volume means retailers will get the ear of manufacturers if there are systemic problems.