While YOUR emails are always rational and compelling, I do get messages from my fair share of cranks. And while I try to read each one with an open mind, I like to think I can spot a Customer From Hell within about 90 seconds.
That said, none of the multiple emails I've received in the last couple of weeks detailing shabby customer treatment and sudden, unannounced, and inflexible policy changes at Babies R Us and Toys R Us sets off any psycho warnings at all. The two new policies in question:
Gift cards no longer work on babiesrus.com, despite, as DT reader John points out, "all the cards still currently state on the back that they can be used at BRU.com, with no signs or warnings at checkout in the stores." It wouldn't be a big deal if there wasn't so much online-only merchandise, says another dad [who wishes to be even less identifiable than a guy named John.]
Also, Toys R Us stopped accepting returns or exchanges without a receipt, period. This policy, at least, was updated online. Refunds, I can totally understand, but exchanges? Of unopened merchandise with TRU tags? Two words come to mind: E. Bay.
All this abusive behavior makes me think someone just came out of a bad relationship and is having a bit of trouble adjusting to single life.